Terms and Conditions:
Updated on: Oct 12, 2024
These Terms and Conditions ("Agreement") govern your access to and use of the Spicy Systems by Sal platform ("Platform"). By signing up for, accessing, or using the Platform, you agree to be bound by this Agreement. If you do not agree to these terms, you may not use the Platform.
1. DEFINITIONS1.1 "Platform" refers to the Spicy Systems by Sal software, website, and any related services offered by the Provider.
1.2 "Provider" refers to Spicy Systems by Sal, its subsidiaries, affiliates, and employees.
1.3 "User" refers to the individual or entity accessing the Platform.
THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT ELIMINATES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. PLEASE REVIEW THIS ENTIRE DOCUMENT, INCLUDING THE DISPUTE RESOLUTION SECTION BELOW, BEFORE USING THE PLATFORM.
THESE TERMS OF SERVICE GOVERN YOUR SUBSCRIPTION TO AND USE OF THE PLATFORM AND SERVICES PROVIDED BY SPICY SYSTEMS BY SAL. PLEASE READ THESE TERMS OF SERVICE CAREFULLY. CAPITALIZED TERMS HAVE THE DEFINITIONS SET FORTH HEREIN. BY COMPLETING THE REGISTRATION PROCESS, CREATING AN ACCOUNT, OR ACCESSING OR USING ANY PART OF THE PLATFORM AND/OR SERVICES, YOU REPRESENT THAT: (1) YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH SPICY SYSTEMS BY SAL, (3) THE INFORMATION YOU PROVIDED IN CONNECTION WITH YOUR REGISTRATION IS TRUE, ACCURATE, AND COMPLETE, AND (4) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS OF SERVICE EITHER PERSONALLY OR ON BEHALF OF THE BUSINESS ENTITY YOU HAVE NAMED AS THE USER, AND TO BIND THAT ENTITY TO THIS AGREEMENT. CERTAIN PORTIONS OF THE PLATFORM MAY BE SUBJECT TO ‘OPEN SOURCE’ OR ‘FREE SOFTWARE LICENSES,’ WHICH WILL BE GOVERNED BY THEIR RESPECTIVE LICENSE TERMS RATHER THAN THESE TERMS.
ONCE ACCEPTED, THESE TERMS OF SERVICE, TOGETHER WITH OUR PRIVACY POLICY, DATA PROCESSING AGREEMENT, AND AFFILIATE AGREEMENT (WHERE APPLICABLE) (COLLECTIVELY REFERRED TO AS THE “TERMS”), BECOME A BINDING LEGAL AGREEMENT BETWEEN YOU (OR THE BUSINESS ENTITY YOU REPRESENT) AND SPICY SYSTEMS BY SAL AND ITS OFFICERS, DIRECTORS, AFFILIATES, SUCCESSORS, AND ASSIGNS (HEREINAFTER REFERRED TO AS “SPICY SYSTEMS BY SAL,” “WE,” OR “US”) AND WILL GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM, AS WELL AS ANY INTERACTIONS YOU HAVE WITH SPICY SYSTEMS BY SAL RELATED TO THE PLATFORM.
Spicy Systems by Sal reserves the right to modify these Terms at any time. All changes are effective immediately when posted. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms.
Spicy Systems by Sal provides the Platform solely for business purposes, without any promise of exclusivity. Our users, customers, partners, and affiliate marketers are not employees, contractors, or representatives of Spicy Systems by Sal. We are not responsible for interactions between you and your customers, other than providing access to the Platform. Spicy Systems by Sal is not liable for any disputes, claims, losses, injuries, or damages arising from your relationship with your customers, including their reliance on any information or content you provide. You acknowledge and agree that you are responsible for implementing your own terms of service to govern your relationships with your customers.
You are strongly advised to consult with a legal professional to ensure your use of the Platform complies with these Terms and all applicable laws.
. Use of the Platform
1.1 Restrictions
To use the Platform, you must be at least 18 years old. By accepting these Terms, creating a Platform Account, or using the Platform, you confirm that you meet this age requirement. The Platform is not accessible to employees, partners, or directors of our competitors, or to those aiming to use the Platform for competitive purposes.
1.2 Platform Account Ownership
To create a Platform Account, you must provide complete, accurate, and up-to-date information. The Platform is intended for business use or related to an individual’s trade or profession. You, as the person accepting these Terms, are considered the account owner unless acting on behalf of a business, in which case the business entity owns the account. If multiple parties claim ownership, we will determine the rightful owner based on proof, such as government-issued documentation, or suspend/terminate the account until the matter is resolved.
1.3 Intended Use
You and your customers may use the Platform only for lawful purposes as outlined in these Terms. You must ensure that:
You and your customers comply with all applicable laws and licensing requirements.You are responsible for your own actions and those of your employees, agents, and customers.The Platform is not misrepresented or shared with competitors.Employees and customers who access the Platform are bound by these Terms or equivalent agreements.Content you provide to Spicy Systems by Sal is owned or controlled by you.You and your customers cooperate with law enforcement when necessary.Reverse engineering, modification, or unauthorized distribution of the Platform is prohibited.
1.4 Compliance
You are responsible for ensuring your use of the Platform complies with all applicable laws and regulations, including but not limited to HIPAA and data privacy laws. Spicy Systems by Sal does not guarantee compliance and is not responsible for ensuring your use adheres to these laws.
1.5 Privacy
By using the Platform, you agree to Spicy Systems by Sal’s use of your information in accordance with its Privacy Policy. You are responsible for ensuring your customers agree to your privacy policy, which must offer at least the same level of protection as Spicy Systems by Sal’s. You must also obtain the necessary permissions for collecting and sharing your customers' data with us.You may not resell, authorize, or misuse data from People Data Labs in violation of their policies. You must comply with applicable laws when collecting personal data.
1.6 Login Credentials
You are responsible for maintaining the security of your login credentials. Any unauthorized access to your account must be reported to Spicy Systems by Sal immediately. Spicy Systems by Sal reserves the right to disable or terminate your account if you violate these Terms. Accounts are non-transferable, and preventative measures should be taken to avoid unauthorized access.
1.7 Use of Communication Services
The Platform may include communication features such as SMS, MMS, email, or voice services. If you use these features, you are solely responsible for ensuring compliance with applicable laws, such as the TCPA and CAN-SPAM Act. Spicy Systems by Sal does not send communications on your behalf; you are fully responsible for message content, timing, and compliance.
1.8 Third-Party Services
You may integrate Third-Party Services with the Platform, but you are responsible for managing the integration and ensuring the necessary permissions to share data with those providers. Spicy Systems by Sal disclaims liability for Third-Party Services and any associated data handling. Use of Third-Party Services is at your own risk and governed by your agreement with the respective provider.
1.9 Third-Party Content
The Platform may include Third-Party Content, which is used at your discretion. Spicy Systems by Sal disclaims responsibility for the opinions, accuracy, or quality of Third-Party Content and is not liable for any issues arising from its use.
1.10 Excessive Use & Trial Restrictions
If your use of data is excessive or negatively impacts the Platform, Spicy Systems by Sal may require an upgrade, suspend your account, or limit your usage. Trials are limited and not meant to be used consecutively to avoid fees. Abuse of trial periods may result in suspension or termination of your account.
1.11 Platform Updates
Spicy Systems by Sal may update or modify the Platform at any time. Your use of the Platform is not contingent on any future functionality or feature releases.
1.12 International Use
If you are in a sanctioned country or are a sanctioned individual, you are prohibited from using the Platform. Accessing the Platform from outside Canada or the U.S. is at your own risk, and you are responsible for complying with local laws, including tax regulations. You agree to comply with all applicable Canadian export control laws when using the Platform.
2 Code of Conduct
You represent and warrant that, when using the Platform, you will comply with the Code of Conduct set forth in Exhibit A. Spicy Systems by Sal reserves the right to seek all remedies available to it in the event that You violate this Agreement, including the Code of Conduct, up to and including termination of your Platform Account.
4 Payment
4.1 Fees and Auto-Renewal. You agree to provide us with accurate and complete billing information (name, address, credit card information, and phone number) and notify us of any changes within 10 days of the change. Your use of the Platform is subject to the timely payment of your and your customers’ Fees. Fees may include, but are not limited to: subscription fees, Communication Surcharges, add-on service fees, or other usage-based or subscription-based Fees offered by Spicy Systems by Sal as incurred by you and your customers. Fee rates and amounts may change from time to time. Fees for subscription services will be billed in advance of Services on a monthly or annual basis, depending on your subscription plan. Usage-based fees, including but not limited to Communications Surcharges, are calculated based on usage and will be billed monthly as separate line items on your invoice. We will automatically charge the card on file when your Fees become due.4.2 Your Platform Account contains a “wallet” feature, where you can pre-load funds to pay for ancillary fees such as communication charges or additional services. Every month, as a gift, Spicy Systems by Sal will provide a $20(US) credit to your wallet, which covers 5,000 emails and 500 call minutes or text messages, helping to offset basic operational costs. Any usage beyond this limit will incur additional fees. These charges are calculated in USD to maintain consistency with third-party services like Twilio and Mailgun, which handle billing in USD. For detailed cost structures, please refer to this [pricing sheet](Insert Link).
4.3 Late Payments and Payment Disputes. If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, we will re-attempt to charge the card on file for a period of 7 business days. If, after re-attempting to charge your card, we are still unable to process the transaction, your Platform Account may be force-canceled for non-payment at Spicy Systems by Sal’s sole discretion. Additionally, we may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses. In the event that you dispute any charges on your invoice, You must notify us in writing within thirty (30) days of the invoice date. You must pay all invoiced Fees and charges while the dispute is pending or you waive the right to pursue the dispute. Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute. All Spicy Systems by Sal determinations regarding your obligation to pay invoiced Fees and charges are final.
4.4 Cancellations. You may cancel your subscription through your Platform Account, by submitting a support ticket, or by calling our support team at (888) 732-4197 (Toll free). You are solely responsible for the cancellation of Services associated with your account, and, subject to other provisions of these Terms, you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel the Services associated with your account.
4.5 Mark-ups. You may not mark-up or increase any Spicy Systems by Sal Fees that you pass through to Your customers or third parties unless you are enrolled in our $497 tier plan. You are solely responsible for all customer pass-through Fees and related expenses, including but not limited to refunds and chargebacks of such pass-through Fees. Spicy Systems by Sal is not responsible for resolving issues or disputes between You and Your customers regarding pass-through Fees. You are solely responsible for all financial transactions you and your customers engage in on the Platform or while using the Services, including transactions conducted using billing tools enabled by the Services. You are exclusively responsible for all chargebacks related to activities of you and your customers, regardless of the reason for the chargeback. You are solely responsible for collecting and remitting to government authorities any taxes and government assessments related to Your resale or markup of the Services.
5 Refunds
5.1 Nonrefundable Fees. All Fees assessed by Spicy Systems by Sal are non-refundable, including subscription Fees, Communication Surcharges, and Spicy Systems by Sal’s resale of Third Party Services, regardless of whether you actually accessed or used the Platform Account or Services during your subscription period. You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party. Spicy Systems by Sal does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. Except as may be required by law, Spicy Systems by Sal reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and Spicy Systems by Sal’s determination of if and when to issue or deny a refund or credit is final.
5.2 Pre-paid and Minimum Commitment Subscriptions. Spicy Systems by Sal resells some Services and Third Party Services that require pre-payment (including but not limited to ad-buying and other services). Unused or canceled pre-paid services are non-refundable. Spicy Systems by Sal may, in its sole discretion, issue account credits for future services in the event that You elect to cancel any pre-paid services before the services are fully performed. Some subscriptions for Services require a non-cancellable minimum subscription commitment which cannot be canceled until the commitment is fulfilled. Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved. Some add-on services or products cannot be canceled or refunded once Spicy Systems by Sal has technically enabled such products and/or services on your Platform Account, including but not limited to the HIPAA package.
5.3 Wallet Credit Refunds. When Your Services are canceled, terminated or expired, it is Your sole obligation to request Spicy Systems by Sal to refund any amounts remaining in your account’s “wallet”. All amounts credited by you remaining in the “wallet” for over thirty (30) days after expiration, termination or cancellation of your Platform Account, will be forfeited, and Spicy Systems by Sal has no obligation to refund such amounts.
6 Taxes and Government Assessments.
All Fees are exclusive of any applicable sales taxes, VAT, GST, HST, and any other taxes, levies, fees, duties, interest, penalties, or government assessments (“Taxes”) unless otherwise specified. For business entities in Canada, Spicy Systems by Sal, incorporated in Ontario, will charge the applicable Canadian taxes based on your location, including but not limited to Goods and Services Tax (GST) or Harmonized Sales Tax (HST). You are responsible for providing a valid business number and/or GST/HST identification number, if applicable, to ensure proper taxation. Spicy Systems by Sal will rely on the accuracy of the information you provide.If you are located outside of Canada, you may be responsible for any applicable taxes in your jurisdiction. Where applicable, Spicy Systems by Sal will apply a reverse charge mechanism for international clients. You are exclusively responsible for any additional Taxes associated with your use of the Platform, including taxes related to your transactions with your customers. If required by law, Spicy Systems by Sal may collect applicable Taxes from you as part of the Fees, and all determinations regarding applicable Taxes are final. Failure to provide accurate tax information may result in the imposition of penalties or additional Taxes for which you are solely responsible.You agree to indemnify and hold Spicy Systems by Sal harmless from any claims, penalties, or liabilities associated with your tax obligations. Any Taxes collected are non-refundable. Additionally, if any payment made by you is subject to withholding or similar taxes, you will cover such withholding taxes in full, ensuring no reduction in the Fees payable to Spicy Systems by Sal.
6. Affiliate Program:
Spicy Systems by Sal may offer an affiliate program under which commissions can be earned for referring new customers to our platform. Participation in the affiliate program is subject to approval, and you must accept the Affiliate Agreement, which will be made available separately and incorporated by reference into these Terms. To earn and receive commissions, you must set up a payment account linked to your Spicy Systems by Sal account. If payments cannot be processed due to issues with your payment account, commissions may be forfeited. Employees of Spicy Systems by Sal are not eligible to participate in the affiliate program or earn commissions for at least six (6) months after the termination of their employment.
7. Intellectual Property.
7.1 Platform Content.
The Platform and its content are the property of Spicy Systems by Sal or our licensors and are protected by copyright, trademark, and other intellectual property laws. Platform Content does not include User Contributions as defined in these Terms. Spicy Systems by Sal grants you a personal, non-exclusive, non-transferable, revocable, and royalty-free license to use the Platform Content for the sole purpose of utilizing the Platform and providing services to your customers. Any other use, including reproduction, modification, distribution, transmission, republication, framing, or performance of the Platform Content, without prior written consent, is strictly prohibited.
7.2 Trademarks and Branding.
The Spicy Systems by Sal name, logo, and any other branding elements related to the Platform are the trademarks or service marks of Spicy Systems by Sal and may not be used without our advance written permission. This includes use as part of any company name, domain name, or in connection with any product or service that is not provided by Spicy Systems by Sal, or in any manner likely to cause confusion or misrepresent our brand. If you are authorized to white-label and resell access to the Platform, you may replace Spicy Systems by Sal's branding with your own, but you are prohibited from removing any legal notices such as copyright attributions unless explicitly authorized. Other trademarks mentioned on the Platform may belong to their respective owners, and unauthorized use of any third-party marks does not imply endorsement by Spicy Systems by Sal.
7.3 User Contributions.
User Contributions, which may include content you provide while using the Platform, are considered non-confidential and non-proprietary. By submitting User Contributions, you grant Spicy Systems by Sal and its affiliates the right to use, reproduce, modify, distribute, and display your contributions to fulfill obligations under these Terms. Spicy Systems by Sal disclaims responsibility for the content or accuracy of User Contributions submitted by you or third parties. We reserve the right to remove any User Contributions at any time that violate these Terms, with or without notice, and you agree to be responsible for the legality, accuracy, and propriety of your User Contributions.
7.4 Prohibited User Contributions.
You are prohibited from submitting or posting content on the Platform that:
(i) Is unlawful, defamatory, harassing, deceptive, abusive, or fraudulent;
(ii) Discriminates or victimizes any individual or group based on race, religion, gender, sexual orientation, ethnicity, or disability;
(iii) Infringes any intellectual property rights, including trademarks, copyrights, or patents; or
(iv) Compromises the security of the Platform or breaches any access controls. Violations of this section may lead to removal of content and/or termination of your account.
7.5 Feedback.
If you provide feedback, suggestions, or ideas about the Platform ("Feedback"), you agree that such Feedback is voluntarily provided, non-confidential, and may be used by Spicy Systems by Sal without restriction. You grant us a perpetual, irrevocable, royalty-free license to use, reproduce, distribute, and incorporate Feedback in any form or medium without any further obligation to you.
7.6 Feedback Waiver.
By submitting Feedback, you release and discharge Spicy Systems by Sal from any claims, liabilities, or demands related to the use of such Feedback. You also agree to indemnify and hold Spicy Systems by Sal harmless from any third-party claims arising from your Feedback.
7.7 Usage Data.
Spicy Systems by Sal may access, collect, analyze, and utilize data, insights, or information generated from your use and performance of the Platform, services, and related software (“Usage Data”) in accordance with our Privacy Policy. Spicy Systems by Sal retains ownership of all such Usage Data. Should we wish to disclose any Usage Data, we will ensure that all such data is anonymized and presented in aggregate form, ensuring that neither you nor your customers can be identified by any third party.
8. Disclaimers
Spicy Systems by Sal makes no guarantees regarding the profitability of your business or that you will generate income using the Platform or Services. Except as explicitly stated in these Terms, Spicy Systems by Sal does not provide any business opportunities through the use of the Platform or Services.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK, AND YOU ACCEPT RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM SUCH USE. YOU ACKNOWLEDGE THAT SPICY SYSTEMS BY SAL IS NOT LIABLE FOR ANY DELETION OR FAILURE TO STORE INFORMATION OR CONTENT TRANSMITTED OR MAINTAINED THROUGH THE PLATFORM.WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT (A) THE PLATFORM WILL MEET YOUR EXPECTATIONS, (B) THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, (C) THE RESULTS FROM USING THE PLATFORM WILL BE ACCURATE OR RELIABLE, (D) ANY SPECIFIC FEATURES WILL BE ADDED, OR (E) THE PLATFORM WILL BE FREE FROM MISTAKES, ERRORS, OR DEFECTS. YOU ACKNOWLEDGE THAT THE INTERNET AND TELECOMMUNICATION NETWORKS ARE INHERENTLY INSECURE, AND SPICY SYSTEMS BY SAL WILL NOT BE LIABLE FOR ANY DATA LOSS OR INTERCEPTION DURING TRANSMISSION VIA SUCH NETWORKS.Spicy Systems by Sal DISCLAIMS ANY WARRANTIES REGARDING TRANSACTIONS CONDUCTED WITH THIRD PARTIES OR THROUGH THIRD-PARTY SERVICES CONNECTED TO THE PLATFORM. ANY SUCH TRANSACTIONS ARE AT YOUR OWN RISK.WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING SERVICES AND FEATURES, AT ANY TIME WITHOUT NOTICE. WE WILL NOT BE LIABLE FOR ANY DAMAGES TO YOU OR ANY THIRD PARTY AS A RESULT OF EXERCISING THIS RIGHT. ANY NEW FEATURES INTRODUCED WILL BE SUBJECT TO THESE TERMS.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME LIMITATIONS MAY NOT APPLY TO YOU. PLEASE REVIEW THE LAWS IN YOUR JURISDICTION.Beta Products. Occasionally, you may be invited to participate in a program offering early release or beta products, features, or documentation (collectively, “Beta Products”). These are provided "AS IS" without any warranty. Spicy Systems by Sal makes no service level commitments or warranties, and either party may terminate your access to the Beta Products at any time.
16. Communications and Contact Information
All notices must be in writing and sent via email. Notices to Spicy Systems by Sal should be directed to [email protected]. You consent to receive notices from us at the email address provided during registration or any other address we have on file. Notices are considered effective upon receipt.Spicy Systems by Sal may contact you regarding these Terms using the contact information you provided or any alternative means if you have not supplied contact details. To opt out of receiving communications, you can either click the “unsubscribe” link in the emails or contact us at [email protected].When creating your Platform Account, you must designate a primary email address for receiving communications about these Terms. Spicy Systems by Sal will never ask for confidential information such as account numbers, usernames, or passwords via email. If you receive a suspicious email claiming to be from Spicy Systems by Sal, do not respond and notify us immediately at [email protected].
EXHIBIT A
CODE OF CONDUCT
The following activities are deemed Prohibited Uses of the Platform. Engaging in any of these activities constitutes a material breach of the Terms, and Spicy Systems by Sal may immediately suspend or terminate your Platform Account in accordance with the Terms:
1. Legal Compliance: You may not use the Platform in any way that violates any applicable local, national, or international law or regulation.
2. Artificial Intelligence Restrictions: The Platform may not be used in countries where the use of Artificial Intelligence (AI) is restricted or prohibited by law.
3. Harm or Exploitation: The Platform must not be used to exploit, harm, or attempt to exploit or harm any individual in any manner.
4. Inappropriate Material: You are prohibited from sending, receiving, uploading, downloading, or reusing any material through the Platform that does not comply with these Terms.
5. Unlawful Advertising and Solicitation: The Platform cannot be used to transmit or facilitate the sending of unlawful promotional material, including “junk mail,” “chain letters,” “spam,” or any similar form of solicitation.
6. Impersonation: Impersonating Spicy Systems by Sal, its employees, another user, or any other person or entity is prohibited. This includes using email addresses associated with any of the aforementioned entities.
7. Restrictive Conduct: Engaging in any conduct that restricts or inhibits another individual’s use or enjoyment of the Platform is prohibited.
8. Harmful Behavior: Conduct that could harm other users or Spicy Systems by Sal, or expose either to liability, as determined by Spicy Systems by Sal, is prohibited.
9. Platform Disruption: Any use of the Platform that could disable, overload, damage, or impair its functionality or interfere with the use of the Platform by others is prohibited.
10. Automated Access: The use of robots, spiders, or any other automated device, process, or method to access the Platform for any reason, including monitoring or copying material, is prohibited.
11. Unauthorized Monitoring: Manually monitoring or copying Platform material without written consent from Spicy Systems by Sal is not permitted.
12. Interference: You may not use any device, software, or routine that interferes with the Platform’s proper functioning.
13. Malicious Software: Introducing viruses, Trojan horses, worms, logic bombs, or any other malicious or harmful technology is strictly forbidden.
14. Unauthorized Access: Attempting to gain unauthorized access to any part of the Platform, its servers, or any connected databases or computers is prohibited.
15. Denial-of-Service Attacks: Attacking the Platform through denial-of-service or distributed denial-of-service attacks is not allowed.Exploitation and AbuseThe following activities are explicitly prohibited:
Child Sexual Exploitation or Abuse
Sexually Explicit Content
Hateful, Harassing, or Violent Content
Abusive or Fraudulent Conduct
This includes, but is not limited to:Promoting spam, fraud, phishing, or malwareCompromising cybersecurity or accessing confidential informationViolating privacy or impersonating individuals to deceive usersEngaging in disinformation or astroturfing
16. Illegal or Highly Regulated Content: Engaging in activities with high risk of economic or physical harm, including but not limited to:
Illegal activitiesGambling or payday lendingCryptomining practicesUnauthorized medical, financial, or legal advicePolitical campaigning in violation of campaign laws
EXHIBIT B
ARTIFICIAL INTELLIGENCE ACCEPTABLE USE POLICY
Legal and Industry Compliance: AI features on the Platform may not be used in violation of relevant laws, including data protection laws like GDPR and CCPA, financial regulations like PCI DSS, or intellectual property laws.
Discrimination and Harassment: AI features may not be used to generate content that discriminates based on religion, race, gender, or any other protected characteristic, or to engage in any harassing, defamatory, or bullying behavior.
Unlicensed Professional Advice: The Platform's AI features may not be used to provide advice that would typically require professional licensing, such as medical, financial, or legal advice, unless properly disclosed that the advice comes from an AI system.
Professional and Respectful Use of AI: Content created using AI systems must be professional and respectful. Offensive language or discriminatory behavior in AI-generated content is strictly prohibited.
Data Protection: You must take appropriate measures to protect your customers’ confidential and sensitive information when using AI features on the Platform.
Overloading or Impairment: AI usage must not overload or impair any websites, systems, or networks. Automated systems like “robots” or “spiders” that send more requests than a human can reasonably produce using a conventional browser are prohibited.
Misinformation and Harm: AI features may not be used to spread misinformation, engage in malicious activities, or cause harm to individuals or society.
Agreement Compliance: AI features must not be used in any way that violates this Agreement or the Code of Conduct outlined above.